NMPBX is a complete cloud VoIP phone system for UK business. Calls, handsets and support are all included, and every conversation is scored for tone and outcome the moment it ends, so you can see what's working and stop losing business to calls that slip through the cracks.
3-month satisfaction guarantee
Won't be beaten on price
UK-hosted, UK-supported
"The Telecoms team have always gone above and beyond the call of duty" · Aqualona "We are confident in the support moving forward" · Warren Services "The sentiment analysis and call reporting tools have been particularly valuable" · North Pickenham Storage "The Telecoms team have always gone above and beyond the call of duty" · Aqualona "We are confident in the support moving forward" · Warren Services "The sentiment analysis and call reporting tools have been particularly valuable" · North Pickenham Storage
The UK phone network switches off on 31 January 2027. Every business still on analogue or ISDN lines has to move before then, and porting numbers takes longer the closer we get. We handle the whole migration for you.
A quick look at how NMPBX works for real businesses: how calls reach your team, what the AI picks up on every conversation, and the dashboards you'll use day to day.
Calls answered on desk phones, laptops and mobiles, all on one system
Every call transcribed and summarised automatically
Live dashboards showing answered, slow and missed calls
Every feature below is included on both plans, Pay As You Call and Unlimited alike. The only difference between them is how you pay for your calls.
● AIIncluded on all plans
AI sentiment analysis.
Every conversation is scored as soon as the call ends. NMPBX listens for tone, pace, keywords and silence, then surfaces the calls that need a human looking at them. No more "tell me how the call went" guesswork.
Today across your teamTODAY
Positive132 calls
Neutral38 calls
Needs attention9 calls
See every call, not just a sample. Each inbound and outbound call is scored the moment it ends, so you judge performance on the full picture rather than the handful someone had time to listen back to.
Act on important calls instantly. Get an immediate email alert when a call contains the keywords, tones or long silences you care about, so problems and opportunities are dealt with the same day rather than a month later.
Report the way your business actually works. Build dashboards by team, site or individual, so the numbers land with the people who need to act on them.
Prove your coaching is working. Track sentiment across weeks and months and see in the data whether last month's training actually changed how your team handles calls.
No call slips through the net. Analysis runs whatever the duration, so a twenty-second brush-off gets the same scrutiny as a forty-minute negotiation.
● AIIncluded on all plans
Search by meaning.
Every call is transcribed, then made searchable by meaning, not just keywords. Type something like "customer querying their bill" and NMPBX finds those calls even when nobody used those exact words. Each result comes with its sentiment score and the outcome, so you can see which conversations helped the business and which quietly cost it.
Call Recordsfrom the NMPBX dashboard
Past 3 months
Any number
All tags
Search transcript
Advanced Search
e.g. customer asking about their bill
Outcome
Search
Date / Time
From
To
Duration
Status
Analysis
Summary
Tags
31 May 2026, 17:48
5Customer #1
9Director
0:15
Answered
Existing CustomerComplaint-5-3Follow-up Required
Complaint needing follow-up
31 May 2026, 13:58
5Customer #1
9Director
0:30
Answered
Caller: Prospective CustomerIntent: New Business Enquiry+5+5
No tags
Showing 1 to 2 of 2 entries
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Search in plain language and find calls by what they were actually about, even when those exact words were never spoken.
Every result shows its sentiment score and the business outcome, so you can see how a call affected the business and why.
Set up alerts for the things you want to keep an eye on. NMPBX watches in the background and surfaces only the calls that match.
£All plans
Lower telecom costs.
Pricing really is that straightforward. There's no teaser rate and no 12-month introductory deal, just one honest headline price per user, with AI features included on every plan.
What's in the per-user priceIncluded with unlimited
Unlimited UK callingLandline and mobile, fair useIncluded
Line rentalNo separate line chargeIncluded
Call recordingStorage and playbackIncluded
AI sentiment and transcriptionOn every callIncluded
Unlimited, per user, per monthfrom £3.10
Pay As You Call from £2.95 per user, per month, with UK calls charged as you make them.
Unlimited from £3.10 per user, per month, with all your UK calling included.
No line rental. No setup fees. No "platform charges" tacked on quietly.
One bill, plain English, every line itemised. Read it without a spreadsheet.
Like-for-like price guarantee. Bring us a written quote, we'll beat it.
●All plans
The core calling features.
All the boring-but-essential stuff that has to work without you thinking about it. It's all included, on every plan.
Auto attendant / IVR
We build your call menus and routing trees around how you work, and update them for you whenever things change. Just ask, no project required.
Call queues & hunt groups
Round-robin, longest-idle, simultaneous-ring, any pattern you need, with hold music and announcements.
Voicemail to email
Audio plus transcript landing in your inbox a minute after the call ends. Reply or forward without picking up the handset.
Number porting
Geographic, non-geographic, freephone, international. We handle every port as part of the switch.
Call recording
Secure and searchable. Set retention policies per department.
Softphone & mobile app
Take your extension anywhere. iOS, Android, Windows, Mac. Same number, same features.
⚙All plans
UK-hosted cloud, 99.99% uptime.
Hosted in UK Tier-3+ data centres, with no on-site hardware to maintain. Up and running in days, and just as comfortable across one office or twenty.
UK-hosted
Hosted in UK Tier-3+ data centres. No on-site hardware to manage. Up and running in days.
No hardware headaches
Nothing in your server room. No maintenance contracts, no end-of-life surprises, no call-outs for the box in the cupboard.
Scales with you
Growing your team? We'll add new users for you quickly, with no project plan and no disruption. New sites are just as straightforward.
Multi-site
One platform across as many offices as you have. Internal calls free, presence and chat shared.
⇄Click-to-call included
Integrates with your CRM.
If you have the NMPBX app on your device, you can click or tap a phone number and we'll dial it for you. That works across your web browser, including on this site, and in well-built software like Outlook, where clicking someone's number opens NMPBX to place the call.
Click-to-call from your browser and from well-built software like Outlook, straight through the NMPBX app.
CRM connection available through an optional add-on for Salesforce, Zoho, SugarCRM, SuiteCRM, ConnectWise and Zapier.
Developer access to the underlying phone-system APIs, so your team can build custom workflows.
A full NMPBX API, with access to your call data and AI analysis, is on the roadmap.
Whatever you use, we'll work with you to provide API access and integration with your existing software.
🔒All plans
Security, included as standard.
Everything below is in place out of the box, not on a higher tier, not behind a sales conversation.
UK-hosted infrastructure. Your audio stays in the UK, and if you use the AI features we process them in the EU, keeping everything inside UK and EU data protection rules.
Role-based access control, audit logs, granular permissions for recordings and transcripts.
Full DPA, ICO-registered, GDPR-aligned. Cyber Essentials Plus certified.
●All plans
UK support, run by people who answer.
Our support team is in Wymondham, Norfolk, and our engineers travel out to customers across the UK when an on-site visit is needed. You call one number and reach a skilled engineer, not a phone menu or a call-centre script.
UK office hours support included on every plan.
You speak directly to a skilled engineer, and the person who answers is usually the one who resolves your issue.
Dedicated account manager from day one. Quarterly health-checks built into the contract.
Strict, contractual SLAs covering response and resolution times, so you always know what to expect.
Free training for your team: onboarding, refreshers, new-feature walkthroughs.
◧Optional add-on
See your phone system in real time.
NMPBX Wallboard gives your team a live, customisable view of what's happening across your phone system, so nobody has to guess how busy the lines are or whether calls are going unanswered.
Live call activityUpdating now
3Calls waiting now
12Agents available
0:18Average wait
92%Callers answered
Agent leaderboardToday
Agent
Ext
Inbound
Answered
Talk time
Agent 1
101
8
8
2:34:12
Agent 2
102
6
6
1:56:03
Agent 3
103
5
5
1:24:17
Agent 4
104
4
3
1:12:58
Agent 5
105
3
3
0:58:31
Agent 6
106
2
2
0:43:26
Spot a queue before it becomes a complaint. Calls waiting, answered and missed are all on screen as they happen, so your team can react while the caller is still on the line rather than finding out afterwards.
See how each agent is performing. A live leaderboard shows inbound calls, answered calls and talk time per extension, which is exactly what a sales floor wants on the wall.
Show only what matters to you. The board is customisable, so you choose the figures your business actually runs on instead of working around a fixed layout.
Put it where the team can see it. Display it on a large screen in the office, or keep it open on a computer if people work remotely.
Available as an optional extra. Wallboard can be added to either plan whenever you need it, and we will set it up for you.
Work out your price in seconds
See what you'd pay, before you speak to anyone.
Type in your team size and our calculator shows your monthly cost, your per-user rate and your monthly cost. No form, no sales call, no waiting for a quote.
Choose whichever suits you: phone, email, a full audit of your current bills, or a meeting at one of our offices. We respond to every new enquiry and quote request within one working day. Once you're with us, our UK support team replies within fifteen minutes during office hours.
We'll come back with a like-for-like figure and the saving, written down. If you'd like us to audit your current bills, just say so and we'll take it from there.
Norfolk-built, UK-focused
Twenty years of telecoms experience. Built into one simple product.
NMPBX is the telecoms product we kept wishing existed when we were helping customers escape contracts with everyone else. So we built it. Fair pricing, real engineers, AI that actually helps, for UK businesses of every size.
Words from real customers
Why businesses switch and stay.
Some come for the saving. Some come because they were tired of poor service and wanted a provider that actually delivers. Most stay because the dashboard tells them things they never used to know.
We own and operate the underlying platform and sell direct, with no resellers taking a cut. On Unlimited you simply pay the per-user cost with your UK calls included; on Pay As You Call you pay the user licence plus the calls you actually make. Every feature, including the AI, comes with both plans. The only difference is how you pay for calls. We're not loss-leading, we're just cheaper.
What does the 2027 PSTN switch-off mean for my business?
On 31 January 2027 the UK's copper phone network is switched off for good, so any analogue line or ISDN circuit stops working. It affects more than desk phones: broadband over copper, alarms, lifts, door entry and card terminals can all rely on those lines. Moving to a cloud system sorts it, and we handle the audit, the migration and the number porting for you. The sooner you start the easier porting is, so it is worth doing on your timetable rather than in the final months. Read our full switch-off guide.
Will I have to change my phone numbers?
No. We port every number across as part of the switch. Geographic, non-geographic, freephone, international, all handled. You keep what you have.
Can I keep my existing handsets?
In most cases, yes. Most modern SIP-compatible handsets will work, though we'll always check yours to be sure. If your kit is particularly old, new handsets are available as a hardware add-on at £1 per user, per month. We don't push handset rental for the sake of it.
What happens if I'm mid-contract with another provider?
Send us the contract. We'll read the exit clauses, work out the genuine cost of leaving, and give you a clear picture of whether and when it makes sense to move. Plenty of our customers came across mid-contract.
Is the AI doing anything weird with my call data?
No. Audio is processed in UK data centres, transcripts and sentiment scores belong to you, and nothing is used to train third-party models. Full DPA available before signature.
Do you only work with East Anglia businesses?
That's our backyard, but no, we work with businesses of all sizes right across the UK. Our support team is UK-based and we can deploy nationally, with on-site visits included where they're needed.
What if I'm not happy after switching?
Every contract comes with a three-month satisfaction guarantee from day one. If we don't deliver what we promised in those first three months, you can leave with your numbers and we won't argue about an early-termination fee. To date, not a single customer has ever needed to.
NMPBX is a product of Netmatters Ltd, a Norfolk-based IT, software and digital services group that's worked with UK businesses of all sizes since the mid-2000s. The same business that builds your phone system can also handle your website, your IT support and your cyber security if you want it. None of it is mandatory.
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